Cancellation and Refund Policy

1. Cancelling a website subscription

• You can cancel at any time from your customer dashboard or by emailing cholantechsolutions@gmail.com.
• Cancellation stops automatic renewal immediately. Your website stays online until the end of the period you have already paid for.
• At the end of that period your website is taken offline.
• There are no cancellation fees.

2. Subscription refunds

• New subscriptions: if you cancel within 7 days of your first payment and before we have published your website, you may request a full refund of the subscription fee.
• Monthly plans: after the first 7 days, monthly fees are not refundable and are not pro-rated.
• Annual plans: after the first 7 days, annual fees are generally not refundable. Where we agree to a partial refund in exceptional circumstances, it will be for whole unused months, less the value of the discount you received for paying annually.
• Renewals: if an automatic renewal is charged in error or you contact us within 48 hours of an unwanted renewal and your website has not been used in the new period, we will refund it.

3. Domains

Domain registration and renewal fees are paid to third-party registries and registrars and are not refundable once the domain has been registered or renewed. If we have not yet registered the domain, the domain fee will be refunded in full. Cancelling your website subscription does not cancel your domain; see the Domain Ownership and Renewal Policy.

4. Custom development projects

• You may end a project by giving written notice.
• You pay for work completed up to the date of cancellation, together with any third-party costs we have committed to on your behalf.
• Deposits cover project planning and the start of work, and are not refundable once work has begun.
• Where you have paid more than the value of work completed, we will refund the difference.
• Full details are in the Custom Development Terms and your project agreement.

5. Failed payments are not cancellations

If a payment fails, your subscription is not cancelled automatically. It enters a grace period and may then be suspended as described in the Website Subscription Agreement. If you no longer want the service, please cancel so we stop sending reminders.

6. How refunds are paid

Approved refunds are made to the original payment method through Paystack or Flutterwave, usually within 5 to 10 business days after approval. Timing depends on your bank. Payment processing fees charged by providers may not be refundable.

7. Requesting a refund

Email cholantechsolutions@gmail.com with your name, the email used to pay, and your receipt or payment reference. Nothing in this policy affects rights you have under consumer protection law.